Privacy Policy

Last updated: 5 November 2026

Le Petit Playhouse respects your privacy. This policy explains what personal information we collect through lepetitplayhouse.co.za, why we collect it, who we share it with and what your rights are under South Africa’s Protection of Personal Information Act (POPIA). This website takes bookings and orders for our Hillcrest branch.

Who we are

Le Petit Playhouse is the responsible party for the personal information collected on this website. For any privacy question or request, email info@lepetitplayhouse.co.za.

What we collect and why

  • Bookings and orders. When you book a play session, party or event, or buy from our shop, we collect your name, email address, phone number and billing address, plus the booking details you choose. We use these to confirm and manage your booking or order, to contact you about it, and to keep the records the law requires.
  • Your account. If you create an account, we keep your login details and your booking and order history so you can manage them.
  • Contact form. When you send us a message, we collect your name, email address and message, and use them only to reply to you. The form asks for your consent before it sends.
  • Newsletter. If you sign up, we use your name and email address to send our newsletter about events, offers and news. You can unsubscribe at any time using the link in every email.
  • Website use. Our website and the services below record technical information such as your IP address, browser and the pages you visit.

We don’t ask for, and don’t want, information about your children beyond what a booking needs.

Payments

Card and app payments are processed by Yoco and Zapper. You enter your payment details on their secure systems; we never see or store your card number.

Who we share information with

We don’t sell your personal information. We share it only with the service providers who help us run the website and our business, and only as far as they need it:

  • Yoco and Zapper: payments.
  • Mailchimp (Intuit): our newsletter. Our shop also shares customer and order details with Mailchimp so we can understand our customers; you only receive marketing email if you’ve signed up for it.
  • Google Analytics (Google) counts visits and shows which pages are used, so we can improve the website. It uses cookies and sees your IP address and browser details.
  • Google Ads (Google) and the Meta pixel (Facebook and Instagram) tell us whether our adverts lead to visits and bookings, and may show you our adverts on their platforms. They use cookies.
  • Jetpack (Automattic, the company behind WordPress.com) provides visitor statistics and protects the website against login attacks.
  • Our website host and email provider in South Africa: they store the website, its database and our email.

Some of these providers (Mailchimp, Google, Meta, Automattic) store information outside South Africa, mainly in the United States. We use them because they protect personal information to a standard comparable to POPIA.

Cookies

The website uses cookies to keep your cart and login working (these are needed for bookings and orders), and to count visits and measure adverts as described above. You can block or delete cookies in your browser settings; the booking and checkout pages need the essential ones to work.

How long we keep information

We keep booking and order records for as long as the law requires for tax and accounting purposes (generally five years). Contact form messages are kept only as long as we need them to deal with your enquiry. Newsletter details are kept until you unsubscribe.

Keeping it safe

The website runs over a secure (HTTPS) connection, is kept up to date and is backed up. Access to booking and customer information is limited to the people who need it.

Your rights

Under POPIA you may ask us what personal information we hold about you, ask us to correct or delete it, and object to us using it for marketing. Email info@lepetitplayhouse.co.za and we’ll respond within a reasonable time. If you’re unhappy with how we’ve handled your information, you can complain to the Information Regulator (South Africa): inforegulator.org.za, complaints.IR@justice.gov.za.

Changes

We may update this policy when our website or services change. The date at the top shows the latest version.